Introduction
The Terms and Conditions defined hereunder govern your use of the Card. By using the Card, you agree to be bound by these Terms and Conditions. GET Rewards remain the owners of the Card. As the Cardholder, you do not own the Card, but have access to the benefits offered by it.
Definitions
GET Rewards is a division of Achievement Awards Group (Proprietary) Limited (Registration No. 1981/000525/07).
“Card”
“Cardholder” means the person to whom the Card has been issued and to whom authority has been granted to use the Card.
“Card Activation” means the steps that all Cardholders need to complete in order to activate their Card.
“PIN” means a confidential personal identification number used for operating on your card set by the Cardholder upon activating your Card.
“Card Merchant(s)” means the retail Merchant(s) at which the Card may be used as a form of payment for goods and services offered by the Merchant.
“PAN Number” means the 16-digit Card number printed on the face of the Card.
“Member ID number” means the 8-digit number printed on the reverse of the card at the bottom between the Standard Bank and AAGroup logos.
“Customer Service Line” means the telephone number that Cardholders need to call for service related queries. Refer to your program rules.
“MasterCard® Rules” means those rules, regulations, bylaws as published from time to time by MasterCard®, and all of its subsidiaries, affiliates, successors or assigns, as amended, modified or substituted from time to time.
“Program” means a channel, staff, customer relationship management, customer loyalty, motivational or award program forming part of a business solution or intervention, designed to motivate and reward customers/members/participants for improved performance.
“Standard Bank” means The Standard Bank of South Africa Limited (Registration No. 1962/000738/06).
Activation
When you receive your Card, sign it on the back in ink where indicated.
To reduce the risk of fraudulent activity on the Card, the Card is sent to you in an inactive state and you are required to activate the Card prior to use.
Cardholder will need to create a PIN upon activation of the card. You must either memorise the PIN or keep a record of it in a safe place, separate from the Card. Do not tell anyone your PIN.
Card validity
The Valid Dates are printed on the face of the Card. The Card will be valid until the last day of the month shown in the end date unless the Card has been suspended or cancelled by you or us, or the program has ended. The program end date supersedes the card expiry date.
Usage
The Card is not transferable and you agree not to permit any other person to use your Card.
The Card may not be sold or given to a third party.
Only the person whose signature is on the card will be able to use it .
The Card may be used to pay for goods and services at South African Card Merchants who accept MasterCard®. If a Card Merchant who displays the MasterCard® logo fails to accept the Card, please call the Customer Service Line immediately to report this.
The Card cannot be used for ATM or bank teller transactions, or to pay for goods or services over the telephone or Internet, or for Cash Back services at a Merchant’s cashier, or to pay toll-fees. For legal reasons and owing to the risk of fraud, your card may not be accepted at certain casinos. The Card may not be used for online shopping via the Online Shop.
You will need to present the Card at the time of payment to the Merchant. The Merchant will swipe the Card on their point of sale device to obtain authorisation for payment. You will be required to sign the receipt issued by the Merchant with the same signature you used when you signed the back of the Card.
Please be sure to retain the Merchant’s receipt as a record of the transaction. You authorise us to deduct the full amount of each purchase from the Card account whenever the Card is used to make a purchase. Once you have paid for a purchase with the Card, you cannot stop the transaction.
You will be required to insert the relevant PIN on the point-of-sale device (POS). Should you enter your PIN incorrectly 3 (three) times in a row at the POS, all further transactions will be denied, and the Card will be blocked.
In terms of SA Reserve Bank regulations, the Card has monthly transaction limits. Any authorisation requests over and above these stipulated amounts in a calendar month will be declined. Call the Customer Service Line to find out what your limit is.
If we suspect misuse of the Card, it may be suspended or cancelled by us, without prior notice.
If the Card is no longer in use, it must be destroyed by cutting it up. The Card should be destroyed if it has expired, once the funds have been spent, or the Card is no longer in use for whatever reason.
Merchant disputes
Any complaints regarding goods or services purchased at a Merchant must be addressed by you directly to the Merchant.
Merchants may have specific RETURNS and REFUNDS policies and you will be governed by these. As such, we are not responsible or liable to you for the quality, safety, or any other aspect of any goods or services purchased from any Merchant with the Card.
You are responsible for dealing directly with the Merchant for any product returns, refunds or disputes. We will not facilitate this process. Subject to the Merchant’s policy, a refund may be made to you by the Merchant and normally takes 7 working days to be refunded to your Card account.
Fees and interest
You will not be charged any fees on any purchases made at selected Card Merchants using your Card.
You will not earn interest for funds available on the Card.
Damaged, lost or stolen cards
You agree to safeguard the Card and treat it like cash. In the event that your Card is damaged, lost or stolen, or used by someone other than you, immediately telephone the Customer Service Line or go online via your program website
You will be required to provide identifying details (e.g. identity number etc.) when calling the Customer Service number. No refunds will be provided for amounts debited from the lost/stolen Card in the period between the loss and the reporting thereof to us. It is therefore essential that you safeguard the Card at all times.
We may deduct a replacement Card fee from your Card account to replace a damaged, lost or stolen Card. This amount is determined at program inception; please refer to the program rules.
Transactions in excess of available reward card balances
If you attempt to use the Card when there are insufficient funds in your Card account for that particular transaction, the transaction will be declined.
Balance enquiries can be made by :
Combining forms of payment/split tender transactions
Certain Merchants will allow you to use the funds in your Card account towards a portion of the full purchase price of the goods or services in conjunction with another form of payment (e.g. cash, credit card etc). This arrangement is at the discretion of the Merchant.
Cardholder and transaction data usage
We may use aggregated Cardholder Information and Card transaction data for marketing purposes. This will be shared between ourselves and Merchants subject to applicable laws.
Card system unavailable
In the unlikely event that the Card service is unavailable, you may be unable to use the Card or obtain information about the Card balance. We will not be held liable for this occurrence. Should an outage cause a transaction to be declined after the amount has been deducted from your point bank account, the amount will automatically be refunded to you. This can take up to 7 working days. Should your refund not reflect in this time, please contact the Customer Service Line.
Changing these terms and conditions
In line with banking regulations, we may change the terms of, or add new terms to, these Terms and Conditions at any time, and without giving you notice, in accordance with applicable law.
In line with MasterCard® regulations, we may suspend, cancel, add, modify or delete any feature offered in connection with the Card at our sole discretion at any time, and without giving you notice, subject to applicable law.
You agree to these terms and conditions, as amended from time to time.
Introduction
You must know, understand and comply with these Terms as they are a binding agreement between you and us.
Important clauses, which may limit our responsibility or involve some risk for you, will be in bold and italics or highlighted. You must pay special attention to these clauses.
Definitions
We have defined some words for consistency. These words will begin with a capital letter, where indicated. Singular words include the plural and the other way round.
ATM - An automated teller machine.
Bank - The Standard Bank of South Africa Limited (Registration Number 1962/000738/06) and its successors or assigns.
Online Shopping Card - Your Online Shopping Card is made up of a 16 digit number together with a 3 digit card verification code (CVC) and a 4 digit expiry date.
The Online Shopping Card
You must be registered on the rewards app or campaign website from where you can access the Online Shopping Card.
You can use the Online Shopping Card for purchases on any SA website that accepts MasterCard®.
You cannot use the Online Shopping Card:
The Online Shopping Card is valid for use for 3 years from date of issue.
The Online Shopping Card does not have a PIN.
Online Shopping Card balance
p>You can check your spend balance for your Online Shopping Card via the rewards app or campaign website.
You will not receive any correspondence or statements relating to the Online Shopping Card.
Spend limit on the Online Shopping Card
You can spend up to R5 000 per day as long as you have sufficient points in your points bank account.
Purchases
You may use the Online Shopping Card to pay for goods and services on any SA website that accepts MasterCard®.
You cannot use the Online Shopping Card:
Transactions are processed against the spend balance available on the Online Shopping Card.
Transactions are processed against funds available in your points account that is linked to the Online Shopping Card.
Purchases exceeding the balance in your points account and / or the spend balance on your Online Shopping Card will not be processed.
Fees and interest
There are no fees payable for any transactions on the Online Shopping Card.
There are no funds on the Online Shopping Card and consequently no interest is payable.
Disclaimer
E-commerce merchants are responsible for transactions and are independent. We are not liable if a Merchant does not accept your Online Shopping Card or if you have complaints about goods or services which you bought using your Online Shopping Card.
Lost or stolen Online Shopping Cards
If your Online Shopping Card details are stolen (i.e. your phone is accessed / stolen) you must notify the contact centre on 0860 11 6666. They will stop the Online Shopping Card as soon as reasonably possible after notification.
You are responsible for all payments made with the Online Shopping Card before it is stopped.
Closing the Online Shopping Card
The Online Shopping Card will close after the 3 year expiry date has been reached.
The Online Shopping Card will be cancelled if:
General
The invalidity, illegality or unenforceability of any of the clauses of these Terms will not affect the validity, legality and enforceability of the remaining clauses of these Terms.
Online Shopping Card Terms and Conditions
Achievement Awards Group (Pty) Ltd
PO Box 234, Plumstead, 7801
14 Stibitz Street, Westlake, 7945
We’ll activate your Shopping Card once you are FICA (Financial Intelligence Centre Act) compliant.
View my FICA status here.
Well, first of all, it’s the law. But a better reason than that ... FICA has been put in place to protect your identity. Basically you need to prove that you are who you say you are, so nobody else can pretend to be you, and use your personal details to commit financial fraud.
It’s easy to comply – we simply need the following:
Please submit your two FICA documents via one of the following methods:
Once we have validated these documents, you will be notified via SMS that your Shopping Card is active.
In terms of South Africa's KYC (Know-Your-Customer) laws under the FICA (Financial Intelligence Centre Act) all financial institutions are required to validate client information, including physical addresses.
| Document type | Validity |
| Confirmation of residence from municipality - on a letterhead and stamp must be clearly seen | 3 months or less |
| A retailer account - NOT once-off invoices, eg. doctor's appointment invoice | 3 months or less |
| Any government-issued document, eg. court order, traffic fine, UIF and/or pension payouts | 3 months or less |
| Bank statement | 3 months or less |
| Payslip | 3 months or less |
| Telephone account, eg. Telkom | 3 months or less |
| Utilities account, eg. rates, water, electricity | 3 months or less |
| Insurance documentation, eg. short-term insurance, health insurance, medical aid etc | 1 year or less |
| Investment statement, eg. shares, unit trusts | 1 year or less |
| Home loan statement | 1 year or less |
| Motor vehicle license documentation | 1 year or less |
| Valid TV license | 1 year or less |
Any document that is used to validate a client's physical address must reflect the following:
Your card is temporarily blocked, and will be cancelled within 4 days if not reactivated. To reactivate, call the Contact Centre on 0860 11 6666 for assistance.
Your card is locked for security purposes. Use the 'unlock' function if you need to use it.
Your card is has been cancelled. Please call the Contact Centre on 0860 11 6666 for assistance.
Your card has expired. Please call the Contact Centre on 0860 11 6666 for assistance.
To activate your card, you need to be FICA compliant. Go to 'My profile' to see which documents you need to submit.
This action will temporarily block your shopping card for use, and will result in it being cancelled within 4 days if it is not reactivated. This action should be taken if your card is temporarily misplaced. To reactivate, please call 0860 100 828.
This allows you to set your PIN for your card or reset a forgotten or compromised PIN code.
This action locks or unlocks your shopping card for spend and should be used as a security measure when not using your card.
This action will cancel your shopping card and should be taken if your card is feared lost or stolen. To order a new card, please call 0860 100 828.
This is what you have spent on your shopping card so far this month.
This is the monthly spend limit on your shopping card.
If your card has been lost, stolen or expired please ensure you have cancelled it first by clicking 'Cancel card'. Then please call the call centre to re-order a new card:
0860 100 828
Or, alternatively please email us at info@awardscard.co.za